Privacy Policy for EU Customers

At Novafit Energy, the treatment of personal information is no different from our products: transparent and free of artificial ingredients. In the course of providing services to our customers, it may be necessary to collect personal information. The protection of the personal information we collect is a high priority and the following privacy policy describes how Novafit Energy, , (“Novafit Energy”, “we” or “us”) collects, uses and discloses your personal information when you order products, register a Novafit Energy account, subscribe to our newsletter, use www.novafitenergy.com (“the Novafit Energy Website”) in any other way (collectively “use the Novafit Energy Website”) or contact us. This privacy policy also describes your rights with respect to your personal information that we collect.

1.CONSENT AND SCOPE OF INFORMATION

We may collect, use and disclose your personal information that identifies you, or from which your identity can be deduced, either with your consent, including implied consent, or, in certain limited circumstances, without your consent when such collection, use or disclosure is permitted or required by law. By providing us with your personal information or by using the Novafit Energy Website, you are consenting to the collection, use and disclosure of such personal information in accordance with the terms of our privacy policy. You may withdraw your consent by providing us with written notice.

2.PERSONAL INFORMATION WE COLLECT AND HOW IT IS COLLECTED

When you use the Novafit Energy Website, the categories of personal information we collect may include:

  • Contact information: Your name, email address, postal address, and phone number.
  • Payment information: When you order products from the Novafit Energy Website, we will collect the personal information necessary to process your payment, including your credit card details.
  • Order information: When you order products from the Novafit Energy Website, we will collect information about the products you have purchased and the amounts paid. If you register for a Novafit Energy account, we will also collect and store the order history and account ID of your Novafit Energy account.
  • Correspondence: If you have questions or need help with the Novafit Energy Website, you can contact us by email at help@novafitenergy.com. We will collect and store your communication with us and any information provided in that communication. Since email communications by their nature are not always secure, we recommend that you avoid sharing sensitive information in your emails to us.
  • Technical data: When you use the Novafit Energy Website, we will collect technical data from your computer or mobile device, as applicable, from cookies and similar technologies in connection with your use of the Novafit Energy Website. This personal information may include your IP address, browser type and version, screen resolution, preferred language, geographic location, operating system, domain names, access times, referring addresses, and computing platform. Although we do not normally use technical data to identify individuals, sometimes individuals can be recognized by such technical data. This information is collected primarily for the operation of the Novafit Energy Website, to maintain the quality of the service provided to our customers, and to provide us with information and statistics about the use of the Novafit Energy Website. For additional information about cookies, please review the section below.

Most of the personal information we collect about you is received directly from you when you use the Novafit Energy Website. You always have the option not to provide us with certain personal information; however, certain personal information from you is necessary for us to provide you with our products and services, register your Novafit Energy account, or communicate with you. Failure to provide us with such personal information may prevent us from providing you with the goods and services you expect from us.

3. PURPOSES FOR WHICH YOUR PERSONAL INFORMATION WILL BE COLLECTED AND USED

The purposes for which Novafit Energy collects and uses your personal information include the following:

  • To operate our business and manage your online purchase: We will use your personal information, including your name, postal address, email address, and payment information, to manage your purchase and payment, validate that you are of legal age to make the purchase, and send you notifications about delivery. This use of personal information is necessary to fulfill the service of managing the order and delivering it to you in accordance with our terms and conditions. We will also use your personal information to process product returns.
  • To provide you with support and communicate with you: Your personal information, including your name, email address, and correspondence, will be used to provide you with support as needed. For example, if there is a problem with your order, we will use your personal information to work on rectifying the situation.
  • To send you offers, news, and updates about Novafit Energy: We may use your personal information, including your email address, to send you our newsletter and/or emails to inform you about new features or keep you updated about our products. This processing is based on our legitimate interest in being able to market our products, as you have shown interest in our products. You will always have the option to unsubscribe from such email communications.
  • To maintain, develop, and improve our business and the Novafit Energy Website: We may, for example, periodically send you an email to request your opinion on Novafit Energy’s products and Website. You will always have the option to unsubscribe from such emails. In addition, your personal information, such as technical information, your use of the Novafit Energy Website, and your purchase details, may be used to create statistics in an aggregated form that no longer identifies you. Statistics and statistical analysis will be used to develop and improve our business and the Novafit Energy Website to better serve you.
  • To comply with our legal obligations: Novafit Energy is obliged to follow Swedish law along with the laws of the other jurisdictions in which Novafit Energy conducts business. This means that your personal information will be collected to the extent necessary for us to comply with our legal obligations, including those related to tax and record-keeping obligations.
  • To protect our legal interests and rights: We will use your personal information when we believe it is necessary to protect and enforce our legal rights, interests, and the interests of others, including in connection with legal claims, compliance functions, regulation, and auditing.
  • In connection with a merger or acquisition: We may use your personal information in connection with certain corporate events, such as a potential merger, sale of company assets, financing, insolvency, or acquisition of all or part of our business by another company.
  • With your consent: Your personal information may be used for purposes other than those mentioned above if you make a request or provide us with your consent, unless such use is authorized by law.

4. DISCLOSURE OF YOUR PERSONAL INFORMATION

Novafit Energy may need to disclose your personal information to others for the following purposes:

  • Our employees and consultants: Your personal information will, when appropriate, be disclosed to our employees and consultants; however, your personal information will only be disclosed to those who need it to perform their job. For example, personal information will be disclosed to support staff to enable them to provide you with assistance. As a corporate policy and practice, our employees and consultants who receive personal information in the course of their work are subject to confidentiality requirements.
  • Affiliated companies: We may disclose your personal information to companies within the Novafit Energy group, including our parent companies and their subsidiaries. This disclosure of personal information may be necessary to enable us to centralize certain functions and foster cooperation between the companies in the Novafit Energy group.
  • Service providers: We may disclose your personal information to our suppliers, subcontractors and service providers who assist us in providing you with our products and providing other services that require the exchange of personal information. Examples of such parties include cloud-based order management system providers, payment service providers and logistics partners. We provide certain personal information to third parties for the purpose of delivering our products and managing our daily operations, including product marketing. We do not authorise our suppliers and subcontractors to use or disclose your personal information except where necessary to perform services on our behalf or to comply with legal requirements.
  • Public authorities and other public actors: In certain circumstances, our legal obligations may be such that we are required by law to disclose your personal information. For example, we may be required to comply with legal requests from law enforcement agencies, regulatory agencies and other public and government authorities that request your personal information. We may also disclose personal information if necessary to protect and defend the rights or property of Novafit Energy, you or others, or to detect and prevent fraud. We may also disclose personal information in connection with a legal process, such as, for example, in enforcing our agreements.
  • Business transactions: In the future, we may decide to sell or transfer all or part of our business. In such a scenario, we may need to disclose your personal information to our professional advisors and to the parties involved in the transaction.
  • Others: We may also disclose your personal information to other companies, businesses, organizations, parties, or individuals with your consent.

5. WHERE WE PROCESS YOUR PERSONAL DATA

Novafit Energy always strives to process and store your data within the EU/EEA. However, your data may, in certain situations, be transferred to companies outside the EU/EEA territory where other privacy laws may apply, in some cases less protective. In such cases, Novafit Energy will take all necessary measures to ensure that adequate safeguards are implemented (for example, EU Standard Contractual Clauses or Privacy Shield) to protect your personal information and ensure that it is treated securely. You can always contact us for more information about the applicable safeguards.

6. HOW LONG WE KEEP YOUR PERSONAL INFORMATION

Your personal information will be kept only for as long as is necessary for the purposes for which it was collected. It is difficult to specify the length of time for which we will need to keep your personal information, particularly given the many types of personal information we may have. In fact, some personal data may be kept for a variety of purposes. We regularly review our need to retain personal information taking into account applicable legislation.

In general, we keep your personal information during our business relationship with you as long as you are a registered user of the Novafit Energy Website or a subscriber to our newsletter, or to the extent necessary after you unsubscribe, and for the time necessary for tax and accounting purposes and other legal requirements. In addition, we also store personal information to the extent that we believe it is necessary to protect our legal rights, interests, and the interests of others. Your personal information may also be stored for a longer period if required by applicable legal retention periods.

7. YOUR RIGHTS

  • Right of access: You may, in writing, request access to the personal information we have about you.
  • Right to challenge: You also have the ability to challenge the accuracy and completeness of such personal information and correct it as appropriate.
  • Right to withdraw your consent: You may withdraw your consent at any time with reasonable notice. Please note that such withdrawal of consent is subject to legal or contractual restrictions. Your withdrawal of consent may also have certain implications that we will inform you of.

8. COMPLAINTS

Novafit Energy provides individuals with information about its policies and practices related to the management of personal information. If you have a concern or question, please contact us at help@novafitenergy.com.

Please note that, although we encourage you to contact us first, you also have the right to file a written complaint with the Swedish Supervisory Authority, Datainspektionen (www.datainspektionen.se).

9. COOKIES

The Novafit Energy Website may use cookies, which are unique identifiers stored on your device so that we can recognize your device and provide functions that make using the Novafit Energy Website more convenient. You can change your browser settings to disable cookies when using the Novafit Energy Website, but this may negatively affect the function of certain features.

10. LINKS TO THIRD-PARTY WEBSITES

The Novafit Energy Website may contain links to websites owned and/or operated by third parties. If you follow a link to any of these websites, we advise you that such websites have their own privacy policies and that we are not, under any circumstances, responsible for those websites or their privacy policies. Consequently, we strongly recommend that you review the privacy policies of those websites before disclosing any personal information.

11. SECURITY

Novafit Energy works hard to maintain the security of your personal information. While we take the security of your personal information seriously, please be aware that no method of transmission over the Internet or method of electronic storage is completely secure. We strive to use commercially acceptable means to protect your personal information and ensure that it is treated securely and in accordance with this privacy policy; however, we cannot guarantee absolute security. To protect your personal information, we use administrative, technical and physical safeguards that are appropriate under the circumstances and taking into account the sensitivity of the personal information. Contact us for more information about our security measures.

12. UPDATES AND CHANGES TO THIS PRIVACY POLICY

From time to time, Novafit Energy may make changes to this privacy policy with or without prior notice. You are advised to review our privacy policy each time before disclosing any personal information, including, but not limited to, the ‘last updated’ date indicated on this page. If you do not agree with our privacy policy or any amendments thereto, you must immediately stop using the Novafit Energy Website. Your continued use of the Novafit Energy Website will constitute a binding acceptance by you of our privacy policy and any subsequent modifications thereto.